Return Policy Page
At United Holidays Co., Ltd, we strive to ensure your satisfaction with our services. This Return Policy outlines the conditions and procedures for cancellations, refunds, and returns related to your bookings and purchases. Please read this policy carefully before making any bookings.
1. Cancellation and Refund Policy
Cancellation Fees: Cancellation fees may apply depending on the type of service booked and the timing of the cancellation. Refer to your booking confirmation for specific details.
Refund Process: If a refund is applicable, it will be processed within 14 business days. Refunds will be issued to the original payment method used for the booking.
Non-Refundable Bookings: Some services, such as non-refundable flights or special promotions, may not be eligible for refunds. Please check the terms of your booking before proceeding.
2. Amendments and Changes
Change Fees: If you wish to modify your booking (e.g., change dates or destinations), change fees may apply. Contact our customer support team for assistance.
Change Requests: Changes are subject to availability and may require additional payment if the new booking is priced higher than the original.
3. Special Circumstances
Force Majeure: In the event of unforeseen circumstances such as natural disasters, pandemics, or government restrictions, we will work with you to find the best possible solution, which may include rescheduling or partial refunds.
Travel Insurance: We strongly recommend purchasing travel insurance to cover unforeseen events that may affect your trip.
4. Contact for Cancellations and Refunds
To request a cancellation or inquire about a refund, please contact us via:
Tel: (852) 2375 7777
Email: rsvn@unitedholidays.com.hk
Our team will guide you through the process and provide the necessary assistance.
5. Business Hours
Our customer support team is available during the following hours:
Monday to Friday: 9:00 AM to 6:00 PM HKT
Saturday, Sunday, and Public Holidays: Closed
6. Contact Us
For any questions or assistance, please reach out to us:
Tel: (852) 2375 7777
Email: rsvn@unitedholidays.com.hk
