Support Policy Page
At United Holidays Co., Ltd, we are dedicated to providing exceptional customer support to ensure your travel experience is smooth and enjoyable. This Support Policy outlines our commitment to assisting you and the ways you can reach out to us for assistance.
1. Customer Support Services
We offer a range of support services to address your inquiries and concerns, including:
Booking Assistance: Help with making, modifying, or canceling reservations.
Travel Information: Guidance on travel requirements, such as visas, vaccinations, and entry restrictions.
Technical Support: Assistance with website navigation and technical issues.
Post-Booking Support: Assistance with travel documents, itinerary changes, and emergency support during your trip.
2. Support Channels
You can contact us through the following channels:
Phone: Call us at (852) 2375 7777 during our business hours (Monday to Friday, 9:00 AM to 6:00 PM HKT).
Email: Send your inquiries to rsvn@unitedholidays.com.hk, and we will respond within 24 hours during business days.
Live Chat: Use the live chat feature on our website for real-time assistance during business hours.
3. Response Times
We strive to provide timely responses to all inquiries:
Phone: Immediate assistance during business hours.
Email: Within 24 hours on business days.
Live Chat: Real-time support during business hours.
4. Emergency Support
For urgent matters during your trip, such as flight cancellations, lost luggage, or medical emergencies, please contact our 24/7 emergency support line at (852) 2375 7777.
5. Feedback and Complaints
We value your feedback and are committed to resolving any issues promptly. If you have a complaint or suggestion, please contact us via email at rsvn@unitedholidays.com.hk, and we will address your concerns within 5 business days.
6. Business Hours
Our customer support team is available during the following hours:
Monday to Friday: 9:00 AM to 6:00 PM HKT
Saturday, Sunday, and Public Holidays: Closed
7. Contact Us
For any questions or assistance, please reach out to us:
Tel: (852) 2375 7777
Email: rsvn@unitedholidays.com.hk
